Agency Matrix vs. HawkSoft
| Reviews & Ratings | ||
| Rating |
|
|
| Number of Reviews | 2 | 3 |
| Features | ||
| Claims Management | ||
| Policy Management | ||
| Email Integration | ||
| Contact Management | ||
| Reporting Dashboards | ||
| PROS & CONS | ||
| Pros | - Great features and management functions. - Easy user interface. - Useful training and resources. - Great system for beginners. | - Economical and offers great growth opportunities. - Quick and knowledgeable support. - Easily maintain & manage large data. - Excellent support and customer service. - Intuitive - easy to use. Adding functionality frequently. |
| Cons | - Major issues with the company. - Deletes file without permission. - Have to do things twice. - Useless product. - Complicated updates. - Commissions structure is annoying. | - Outdated interface that makes navigation challenging. - Reported issues like frequent lockouts and crashes. - The training course is expensive and generic. - Slower-than-desired roll-out of integrated texting. |
| Customer Support | ||
| Email Support | ||
| Help Desk | ||
| Knowledge Base | ||
| Chat | ||
| Phone Support | ||
| Supporting Devices | ||
| Mac | ||
| Windows | ||
| Linux | ||
| Mobile | ||
| Tablet | ||
| Cloud / Saas / Web-based | ||
| ADDITIONAL ATTRIBUTES | ||
| Market Segments | small agencies | Small business, Mid Market |
